When the time comes to select between near similar items, everyone faces a dilemma. The bard of English literature had also drawn a similar expression in his classics which could be rephrased to state to choose or not to choose, that is the question. Long after a decision has been finalised, the lingering feeling of uncertainty persists. This dilemma is prevalent in the information technology field too and therefore the question of how to choose the best managed service provider software is indeed one worthy of consideration. The answer to this question of how to choose the best managed service lies in the aspect of what benefits do we wish to accrue from this selection. The basic features claimed in every managed service provider software are something all are well versed with. That it should provide information about the network and its working. That it should help in diagnosing the network problem and offer means to deploy the solution network wide from one single location. That it should be customisable to meet the changing needs of the business house and its operations are all well established facts and known to exist in every MSP software that is available in the market.
How to choose the best managed service would be best replied if one measured how these basic features are transformed into reality, thereby providing ease of work load on the network manager as well as to meet the requirements of the business house.
It is important to note that the client pays a third party for maintaining and monitoring its network resources. This is the basic business principle on which any managed service system works. The selected MSP should therefore be a proactive one. Waiting for an error or problem to occur on the network and then attending or rectifying it should not be the MSP's method of operation. The MSP should be such that it is able to sense the defect before it occurs and initiate preventive measures to stop the error from occurring and causing any harm to the network. If Murphy's Law is to be accepted, then it is a well established probability factor that a breakdown of the network is inevitable even with all proactive agents at work. The MSP in such a case should be able to respond quickly to the situation and restore the network back to its normal function swiftly. A network without the data and the application programs running on it is of no use. In case of a crash or break in the network there would be need to restore the complete system to a point where everything was clean. For this reason the MSP should have been taking regular backups which would be used during the restore process. IT field is a volatile and ever changing field. Market changes being brought to the notice of the management as well as advising how the same could be implemented on the existing enterprise wide network is also another factor to be considered while choosing the best managed service provider.
Data in the correct hands is wealth and when it lands into wrong hands is the primary reason for the company or organisation's ill health. The MSP therefore should have a robust security tier in place, sniffing and guarding the system from any malicious threats.
Last but not the least, how efficient is the service provider itself and specially if referred by other sites where the provider has implemented some MSP would be a factor in favour of selecting a particular MSP.
These could be taken as the guidelines on how to choose the best managed service provider amongst the many that would be offering their services.
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